Terms and Conditions
Booking and Payment
These terms apply to every booking and stay at NOORÉ, 101/49 Moo 1, Kathu, Phuket 83120, Thailand. By making a booking you accept them on behalf of everyone in your party.
Making a booking
Enquiries are made through the form on this website or by email. An enquiry is a request, not a reservation: a booking exists only once we have confirmed it to you in writing.
You must be 18 or over to book. The person who makes the booking is the lead guest, is responsible for payment, and is responsible for the conduct of everyone staying on that booking. Please give us accurate names, dates and guest numbers — a room may only be occupied by the number of guests it was booked for.
Rates and payment
Rates are quoted in Thai Baht, per room per night. What the rate includes, any applicable taxes, and the deposit and payment schedule for your stay are set out on your booking confirmation.
For your own security, never send card or bank details to us by email. We do not ask for them that way.
Changes and cancellation
The cancellation and amendment terms that apply to your stay are the ones stated on your booking confirmation. Please read them when you receive it, and ask us before you book if anything is unclear.
To change or cancel, write to us at info@noorestayphuket.com. A change or cancellation takes effect only when we acknowledge it in writing.
If we ever have to cancel or shorten a confirmed booking — for example because of damage to the property, or events outside our reasonable control — we will refund the sums you have paid for the affected nights. That refund is the limit of our responsibility in those circumstances.
Your Stay
Arrival and departure
Check-in and check-out times are stated on your booking confirmation. Early check-in and late check-out can sometimes be arranged on the day, subject to availability — please ask.
All guests must present a passport or national ID card on arrival. Thai law requires accommodation operators to register their guests and to report foreign nationals to the Immigration Bureau, so we cannot make an exception to this.
House rules
NOORÉ is a small property with shared walls. We ask guests to keep noise down between 10pm and 7am so that everyone can sleep.
Rooms are for the guests named on the booking. Visitors who are not staying must be introduced to us on arrival and may not stay overnight. Parties and events are not permitted in the rooms.
Please treat the rooms and the building as you would your own home. You are responsible for any loss or damage you or your party cause, and we may charge the reasonable cost of repair or replacement.
Smoking
NOORÉ is a non-smoking property. Smoking is not permitted anywhere indoors — that includes the guest rooms, the corridors and the stairwells — and it includes e-cigarettes and vaping.
If a room has to be taken out of service and deep-cleaned because someone smoked in it, we will charge the reasonable cost of doing so.
Pets
We are not able to accommodate pets at the property.
Registered assistance animals are welcome. Please tell us before you arrive so that we can prepare a suitable room for you.
Swimming pool and terrace
The pool and terrace are for the use of guests staying at the property. There is no lifeguard on duty and guests swim at their own risk. Children must be accompanied and supervised by an adult at all times. Please do not bring glass to the poolside.
Our responsibility to you
We take care of your belongings but cannot accept responsibility for loss or damage to personal property, except where it results from our negligence. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.
Your personal information
We handle your personal information as described in our Privacy Policy.
Governing law
These terms are governed by the law of Thailand, and the Thai courts have jurisdiction over any dispute arising from them.
Changes to these terms
We may update these terms. The version that applies to your stay is the one published when your booking was confirmed. Questions about anything on this page: info@noorestayphuket.com.
Last updated: 27 August 2026
